OVERVIEW

This website is operated by AVA OFF DUTY. Throughout the site, the terms “we”, “us” and “our” refer to AVA OFF DUTY. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, please do not use the website or its services. Nothing in these Terms is intended to exclude or limit any rights you may have under applicable consumer protection laws.

We may update these Terms by posting a revised version on this page. Please check this page periodically. Changes will take effect as stated in the updated Terms or as required by applicable law.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have the necessary legal authority and consent for any permitted minor dependent to use this site.

You may not use our products or services for any illegal or unauthorized purpose, or violate any laws applicable to you, including intellectual property laws.

You must not transmit viruses, malicious software or any code designed to damage or interfere with the website or its services. We may suspend or terminate access where reasonably necessary because of a breach of these Terms, subject to applicable law.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where permitted by law, including where we reasonably suspect fraud, unauthorized activity or a breach of these Terms.

You understand that content you submit, excluding payment card information, may be transferred across networks and adapted to technical requirements of connecting devices or systems. Payment information is handled by payment providers using appropriate security measures.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or access to the Service without our prior written permission, except as permitted by law.

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to keep the information on this website accurate and current. However, product descriptions, availability, pricing and other content may occasionally contain errors or omissions. Website content is provided for general information and should not be treated as the sole basis for decisions without checking relevant details.

Some information may be historical and is provided for reference. We may update website content from time to time, subject to any obligations imposed by applicable law.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Product prices and availability may change without prior notice before an order is accepted. The price and applicable charges shown during checkout will generally apply to your order, subject to correction of obvious errors and applicable law.

We may modify, suspend or discontinue parts of the Service where reasonably necessary. Nothing in this section affects rights or remedies that cannot lawfully be excluded.

SECTION 5 — PRODUCTS OR SERVICES

Certain products may be available exclusively online and may be offered in limited quantities. Returns and exchanges are subject to our Returns & Exchanges Policy and applicable consumer law.

We make reasonable efforts to display product colors, images, sizing and details as accurately as possible. The appearance of colors may vary depending on your device and screen settings, so we cannot guarantee an exact color match on every display.

We may limit product sales or quantities where appropriate, including where necessary to comply with laws, prevent fraud or manage product availability. Product descriptions, offers and prices may be updated from time to time.

Nothing in these Terms excludes any product guarantees, warranties or consumer rights that apply under law.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, review or cancel an order where permitted by law, including orders that appear to involve fraud, unauthorized payment, resale activity or incorrect pricing. If we change or cancel an order, we may attempt to notify you using the email address, phone number or billing details provided at checkout.

You agree to provide current, complete and accurate purchase and account information. Please update your contact and payment details when necessary so that we can process your order and contact you about it.

For more information, please review our Returns & Exchanges Policy.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or features offered by third parties. These tools may be provided by their respective providers, and we may not control or monitor every aspect of their operation.

Your use of optional third-party tools is at your discretion. Please review the relevant provider's terms and policies before using those tools. Nothing in this section limits liability or obligations that cannot be excluded under applicable law.

Any new features or services added to our website will also be subject to these Terms unless stated otherwise.

SECTION 8 — THIRD-PARTY LINKS

Our Service may contain links to third-party websites or services that are not owned or controlled by AVA OFF DUTY.

We are not responsible for the content, policies or practices of third-party websites. Visiting an external website is at your own discretion. Please review its terms and privacy policy before making a purchase or providing personal information.

Questions or complaints about third-party products or services should be directed to the relevant third-party provider, without affecting any rights you may have against us under applicable law.

SECTION 9 — USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit feedback, suggestions, ideas, reviews or other materials to us, you grant us permission to use that material for purposes related to operating, improving and promoting our business, to the extent permitted by law and subject to any applicable rights you retain.

Please do not submit material that is unlawful, misleading, abusive, discriminatory, defamatory, infringing or harmful to others. You must not impersonate another person, use a misleading email address or upload malicious code.

You are responsible for the content you submit and must have the necessary rights and permissions to share it. We may moderate or remove submissions that violate these Terms or applicable law.

SECTION 10 — PERSONAL INFORMATION

Personal information submitted through our store is handled in accordance with our Privacy Policy. Please review that policy to understand how information may be collected, used and shared.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, transit times or availability.

We reserve the right to correct errors and update information. Where an error affects an order you have placed, we will take appropriate steps consistent with applicable law, which may include contacting you before proceeding with the order or arranging a cancellation and refund where appropriate.

SECTION 12 — PROHIBITED USES

You may not use this website or its content:

• For any unlawful purpose or to encourage unlawful acts.
• To violate applicable laws, regulations or third-party rights.
• To infringe our intellectual property or that of others.
• To harass, abuse, threaten, defame or discriminate against others.
• To submit false, misleading or fraudulent information.
• To upload viruses, malware or other harmful code.
• To collect personal information without proper authorization.
• To send spam, phish, scrape or conduct unauthorized data collection.
• To interfere with website security or circumvent access controls.

We may restrict or terminate access where reasonably necessary in response to prohibited activity, subject to applicable law.

SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to keep our website and services available and secure, but we do not guarantee that access will always be uninterrupted, timely, secure or error-free.

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis. Nothing in these Terms excludes or limits any guarantee, warranty, right or remedy that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, AVA OFF DUTY will not be liable for indirect or consequential losses arising from use of the website or services where such liability may lawfully be excluded. This does not exclude liability that cannot be excluded by law, including any applicable statutory consumer rights.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims or expenses directly arising from your unlawful use of the website, your infringement of third-party rights or your material breach of these Terms.

Nothing in this section imposes liability on you to the extent such liability is prohibited by applicable law.

SECTION 15 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply to the extent permitted by law.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated in accordance with their provisions or applicable law. You may stop using the website at any time.

If we reasonably believe that you have materially breached these Terms or used the Service unlawfully, we may suspend or restrict your access where permitted by law. Any rights or obligations arising before termination that should continue will remain effective as required.

SECTION 17 — ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, govern your use of the Service and form the agreement between you and us concerning that use, subject to any separate agreement and any mandatory rights under applicable law.

Our failure to exercise or enforce a provision does not waive our right to do so later. Any ambiguity in these Terms will be interpreted in accordance with applicable law.

SECTION 18 — GOVERNING LAW

These Terms and any separate agreement under which we provide services will be governed by the laws applicable to the relevant transaction, subject to any mandatory consumer protection laws that apply in your country or region of residence.

If a specific governing-law jurisdiction is required for your business, it should be identified here after confirming the appropriate legal entity, business location and applicable law.

SECTION 19 — CHANGES TO THESE TERMS

You can review the latest version of these Terms on this page. We may update or replace provisions by publishing a revised version on our website. The updated version will state its effective date where appropriate.

Please review this page periodically. Continued use of the website after changes take effect will be treated in accordance with applicable law.