Information You Provide

When you place an order, contact us or otherwise interact with our store, you may provide:

• Your name and contact details, such as email address and telephone number.
• Billing address, shipping address and delivery instructions.
• Order details, purchased products, returns, exchanges and customer service communications.
• Information you choose to provide when contacting our support team or participating in promotions.

Payment Information

Payments are handled through the payment methods made available at checkout. Payment providers may collect payment card details, billing information and transaction data to process payments and help prevent fraud.

Depending on the payment method and service used, AVA OFF DUTY may receive information such as payment status, transaction reference and limited payment details. We do not intend to store full payment card numbers or card security codes on our own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Device type, browser type, operating system and language settings.
• IP address and approximate location derived from it.
• Pages viewed, products viewed, referring pages and interactions with our website.
• Visit times, session information and technical diagnostic data.

We may use cookies and similar technologies to collect some of this information, subject to your settings and applicable law.

• Process orders: confirm purchases, process payments, arrange shipping and manage returns or refunds.
• Customer support: respond to enquiries, provide order updates and resolve issues.
• Store operations: maintain, troubleshoot and improve our website, products and shopping experience.
• Security and fraud prevention: detect suspicious activity, protect transactions and help keep our store secure.
• Personalisation: remember preferences and improve the relevance of products or content shown to you.
• Marketing: send promotional communications where permitted by law and, where required, with your consent.
• Legal compliance: comply with applicable laws, respond to lawful requests and protect our legal rights.

How These Technologies May Be Used

• Essential: support checkout, cart functionality, security and basic site operations.
• Preferences: remember settings and improve your shopping experience.
• Analytics: understand website traffic and how visitors interact with our store.
• Advertising: measure campaigns or help show relevant advertisements, where such tools are enabled.

• Shopify and store service providers: to host and operate our online store.
• Payment providers: to process transactions, verify payments and help prevent fraud.
• Shipping and fulfilment partners: to pack, dispatch, deliver and process returns for your orders.
• Analytics and advertising providers: to measure store performance or support marketing, subject to applicable consent and opt-out requirements.
• Professional advisers and authorities: where reasonably necessary for legal, regulatory, security or dispute-related purposes.
• Business transfers: in connection with a merger, restructuring, financing, acquisition or sale of business assets, subject to applicable law.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request a copy of certain information in a portable format.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising, sharing or marketing activities where applicable.
• Complain to a relevant privacy or data protection regulator.

Marketing Preferences

You can unsubscribe from promotional emails by using the unsubscribe link in the message. Even after opting out, we may still send non-promotional communications needed to complete an order or respond to a customer service request.

How to Make a Request

To exercise a privacy right or ask a question about your information, email support@avaoffduty.com . Please describe your request clearly. We may need to verify your identity before acting on a request and may be permitted or required by law to retain certain information.

We will respond within the time period required by applicable law.